Refund and Returns Policy
Last Updated: [9 March 2025]
At Atignas Arts, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and returns policy below.
1. Returns Eligibility
We accept returns under the following conditions:
- The return request is made within 10 days of delivery.
- The item must be unused, undamaged, and in its original packaging.
- Custom or commissioned artwork cannot be returned or refunded.
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact us at harshita.nandwani11@gmail.com with your order details.
- Wait for our confirmation and return instructions.
- Ship the item back to us within 10 days of approval.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 10 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- Exchanges are only allowed for damaged or defective items.
- If you receive a damaged product, please email us within 10 days with photos of the issue.
5. Non-Returnable Items
- Custom or commissioned artwork.
- Digital downloads.
- Items damaged after delivery due to misuse.
6. Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe, check with your bank or payment provider.
- If you still need assistance, contact us at harshita.nandwani11@gmail.com.
7. Contact Us
For any refund or return inquiries, reach out to us:
📧 Email: harshita.nandwani11@gmail.com
